Acceptable Use Policy

1. Purpose

This Acceptable Use Policy governs access to and use of our website, quote tools, file uploads, accounts, and related services. It applies together with our Terms of Service and Privacy Policy.

2. Prohibited conduct

You agree not to use the website or related services in the ways listed below, and not to assist others in doing so:

• Violate law: Use the website in violation of any applicable local, state, national, or international law or regulation, including export control, sanctions, weapons, controlled substances, or obscenity laws where applicable.
• Weapons and dangerous items: Request printing of firearm components, ammunition, weapons, explosive devices, or other items we reasonably deem unsafe or unlawful, or that require licenses or registrations we do not hold.
• Intellectual property: Upload, transmit, or order production of content that infringes patents, copyrights, trademarks, trade secrets, or other proprietary rights of any person, or that circumvents technical protection measures.
• Malware and attacks:Upload or introduce viruses, worms, ransomware, spyware, corrupted files, or other harmful or malicious code; probe, scan, or test the vulnerability of our systems; breach or bypass authentication or security measures; overload, flood, or crash our infrastructure; or interfere with other users' access.
• Abuse and fraud: Impersonate any person or entity; misrepresent your affiliation; use stolen payment methods or identities; submit false or misleading information; manipulate estimates or promotions; or engage in chargeback abuse.
• Harassment: Harass, threaten, defame, or abuse our staff, contractors, or other users through the website or related channels.
• Spam and automation: Send unsolicited commercial communications through our forms; scrape or harvest data from the website without permission; use bots, scripts, or automated means to access the website in a way that imposes unreasonable load or bypasses rate limits or human verification (such as CAPTCHA), except for standard search engine indexing as permitted by robots rules we publish.
• Reverse engineering: Reverse engineer, decompile, or disassemble any software we provide except to the extent such restriction is prohibited by applicable law.
• Account misuse: Share account credentials in a way that compromises security; sell or transfer your account without our consent; create multiple accounts to evade enforcement.
• Competitive harm: Use the website to build a competing product or service by systematically copying our workflows, pricing presentations, or proprietary materials where not authorized.

3. Content standards for uploads

Files and instructions must be lawful, accurate, and suitable for the manufacturing process you select. You must not upload content that is illegal, hateful, sexually exploitative of minors, or intended to facilitate wrongdoing. We may refuse any job that we reasonably believe violates this policy or exposes us or others to unacceptable risk.

4. Monitoring and enforcement

We may monitor, filter, analyze, or remove content, suspend or terminate access, block IP addresses, cancel orders, and cooperate with law enforcement when we believe it is necessary to protect safety, comply with law, enforce this policy or our Terms of Service, or maintain the integrity of the website. Our decisions are final except where applicable law requires a different process.

5. Reporting violations

If you become aware of misuse of the website, contact us using the information published on this website. Provide sufficient detail for us to assess the report. We may not respond to every report individually.

6. Changes

We may update this policy by posting a revised version with a new effective date. Continued use of the website after the effective date constitutes acceptance of the updated policy where permitted by law.

7. Contact

Questions about this policy may be directed using the contact information published on this website.