Terms of Service

1. Agreement to these terms

By accessing or using our website, requesting a quote, creating an account, uploading files, or placing an order, you agree to these Terms of Service, our Privacy Policy, and our Acceptable Use Policy. If you do not agree, do not use our services.

We may change these terms by posting an updated version on this site with a new effective date. Your continued use after that date constitutes acceptance of the revised terms. If a change materially affects an order you already paid for, the terms in effect when you placed that order govern that order unless applicable law requires otherwise.

2. Eligibility and authority

You represent that you are at least eighteen (18) years old and have the legal capacity to enter this Agreement. If you use our services on behalf of a business or other entity, you represent that you have authority to bind that entity.

3. Description of services

We provide custom additive manufacturing (3D printing), related preparation of digital models, estimates, fulfillment (including pickup, shipping, or local delivery when offered), and customer communications tied to those activities. Services are offered subject to our acceptance, capacity, equipment, materials availability, and compliance with law and our policies.

We may refuse or cancel any request or order that we reasonably believe would violate law, these terms, our Acceptable Use Policy, or our operational or safety requirements, or that we cannot complete as described.

4. Quotes, estimates, and orders

Automated or preliminary estimates, calculators, and website pricing displays are for convenience only and are not binding offers. A binding commitment to print and the final price require our written or electronic confirmation, such as by email or by order status indicating acceptance and final totals, and, where we require it, your payment authorization or receipt of payment according to our instructions.

You are responsible for the accuracy of information you provide (dimensions, quantities, materials, colors, shipping address, contact information, and special instructions). Errors in your specifications may affect fit, function, appearance, cost, and turnaround. We are not obligated to catch every error in customer-supplied data.

We may set or change minimum charges, rush fees, material surcharges, shipping fees, taxes, and other line items. Taxes are your responsibility where applicable; we may collect and remit sales tax as required by law.

5. Your files and intellectual property

You retain ownership of your designs and files, subject to the license below. You represent and warrant that: (a) you own or have all necessary rights, licenses, and permissions to submit each file and to request printing and any modifications you ask us to perform; (b) your use of our services and our performance of the work will not infringe any third party's intellectual property, privacy, publicity, or other rights; and (c) your files are free of malware and are not designed to damage systems or data.

You grant us a non-exclusive, worldwide, royalty-free license to use, store, reproduce, modify (only as needed to prepare and produce your order), transmit, and display your files solely to provide the services you request, operate our business (including quality control and internal records), comply with law, and enforce our rights.

We do not sell your CAD files as stock assets. We may create photographs or marketing materials showing printed output only with your separate permission unless the work is clearly generic or anonymized and does not disclose your confidential designs.

6. Uploads, storage, and deletion

You are responsible for retaining your own backups. Uploaded model files are scheduled for deletion approximately thirty (30) days after upload, including for orders that do not proceed to production, subject to propagation delays in storage and backups. We may retain order records, communications, estimates, billing data, and non-file metadata longer as needed for legal, tax, accounting, fraud prevention, and dispute resolution.

File size limits, formats, and technical requirements are described on the site or in communications we send you. Attempts to circumvent limits or security controls violate our Acceptable Use Policy.

7. Payment

Payment methods, timing, and instructions (including third-party apps such as Venmo or PayPal when offered) will be communicated to you. You agree to pay all amounts when due. If payment fails, is charged back, or is reversed, we may suspend work, withhold shipment, cancel the order, and pursue collection as permitted by law.

You must reference your order number in payment notes when we instruct you to do so. Misapplied payments may delay fulfillment.

8. Shipping, delivery, pickup, title, and risk of loss

Delivery dates and turnaround estimates are estimates only and are not guarantees unless we expressly state otherwise in writing for a specific order. Delays caused by carriers, weather, supply chain, equipment maintenance, force majeure events, or incomplete or inaccurate information you provide are not our fault to the extent permitted by law.

Title and risk of loss pass to you upon pickup by you or your agent at our designated location, or upon tender to the carrier for shipment, unless applicable law or a written agreement with us says otherwise. You are responsible for filing carrier claims for loss or damage in transit, though we may assist reasonable requests for documentation.

9. Cancellations, changes, defects, and refunds

Once we have begun production or post-processing of your order, cancellation may not be possible, and fees for work performed and materials used may still be owed. Before production starts, we may allow cancellation or changes in our discretion; any refund or credit will follow the method and timeline we specify.

If you believe a delivered product is defective or materially inconsistent with the agreed specifications we confirmed in writing, contact us promptly with photos and your order number. We may, at our sole discretion, offer a reprint, repair, partial refund, or full refund. Cosmetic variations inherent to FDM or other processes (layer lines, slight color batch differences, support marks) are not defects unless we guaranteed a specific cosmetic standard in writing.

Custom-made goods are generally not returnable for buyer's remorse. Statutory rights that cannot be waived under applicable law remain in effect.

10. Disclaimers

Except as expressly stated in writing for a particular order, services and printed parts are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that printed parts will meet every regulatory, safety, or certification requirement for your application unless we expressly agree in writing to meet a stated standard.

You are solely responsible for determining whether a part is suitable for structural, medical, food contact, aerospace, automotive, or other regulated or safety-critical uses. Unless we agree otherwise in writing, our parts are not certified for such uses.

11. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these terms or any order—whether in contract, tort (including negligence), strict liability, or otherwise—shall not exceed the greater of (a) the amount you paid us for the specific order giving rise to the claim, or (b) one hundred U.S. dollars (US$100) if no payment was made.

We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility. Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the fullest extent still permitted.

12. Indemnification

You will defend, indemnify, and hold harmless Ankeny 3D Printing LLC and its owners, employees, and contractors from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your files or instructions; your violation of these terms or applicable law; your violation of third-party rights; or your misuse of printed parts or services.

13. Accounts and security

If we offer accounts, you are responsible for safeguarding credentials and for all activity under your account. Notify us promptly of unauthorized use. We may suspend or terminate accounts that violate these terms or pose security risk.

14. Electronic communications and signatures

You consent to receive communications electronically (email, SMS if you opt in, and notices on the site). You agree that electronic agreements and records satisfy any legal writing requirements to the extent permitted by law.

15. Governing law and venue

These terms are governed by the laws of the State of Iowa, without regard to conflict-of-law rules that would apply another jurisdiction's law. You and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Polk County, Iowa, for any dispute not subject to mandatory arbitration or small-claims procedures, except that we may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

16. Dispute resolution and class action waiver

Before filing a claim in court, you agree to contact us using the contact information on this site and attempt to resolve the dispute informally for at least thirty (30) days.

To the fullest extent permitted by law, disputes must be brought only in your individual capacity, not as a plaintiff or class member in any class, consolidated, or representative proceeding. If a court finds this class waiver unenforceable, the remainder of these terms still applies.

17. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, pandemics, supply chain disruptions, or failures of telecommunications or third-party services.

18. General

If any provision is held invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These terms, together with the policies referenced here, are the entire agreement regarding the subject matter and supersede prior oral or written understandings on that subject.

19. Contact

For questions about these terms, use the contact information published on this website.