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Frequently asked questions
Quick answers about files, quotes, setup, and policies. Still stuck? Contact us.
What file types do you accept?
STL, STEP, and 3MF. If you do not have a model yet, start the quote flow and choose Custom Made Item on the upload step, or email us if you would rather talk first.
Can I request something custom without a model file?
Yes. Start the quote flow and choose Custom Made Item on the upload step. That creates an order for review with a $50 minimum for design review and planning; filament or material cost is added once we know what will be printed.
What units should I design in?
Millimeters, inches, or anything else is fine as long as the model is precise. Caliper-measured beats guessed every time.
Is the online estimate final?
No. The online estimate is a starting point, then we confirm the real quote by phone or email before we print anything. A phone number is especially helpful if you want the fastest confirmation by text.
Do I need to add supports or prep the file first?
No. We handle print setup, supports, and the printing side. You send the file, tell us the material and color, and we handle the rest.
How long do you keep my files?
Uploaded model files are deleted 30 days after upload. See the Terms and Privacy pages for the current draft policy.
What if a print arrives broken or something goes wrong?
Email us and we will work with you on a refund or a reprint if the part arrived broken. Our goal is to make sure you end up with the right result.
Can you print soft TPU or unusual materials?
Yes. We will attempt just about any material, even if we need to special-order it for the job. We may still flag very soft TPU or TPE as a best-effort print if the finish is likely to be rough.